1. Who we are
This website is operated in connection with Dr Satnam Poonia and is presented under the name Dentist Altrincham. The website is intended to provide general information about dental treatments and services and to help users make enquiries or proceed to an external booking provider.
This website is aimed at users in the United Kingdom, including those in and around Altrincham.
2. What data we collect
Depending on how you use the website, we may collect the following personal data:
- your name
- your email address
- your telephone number
- the contents of your enquiry or message
- technical information such as IP address, browser type, device type and usage information
- website interaction and analytics data
- chat messages submitted through the website chat widget
This website is not intended to collect special category health data through general website forms or chat. Please do not submit confidential medical information through the website unless you are specifically asked to do so through an appropriate secure process.
3. How data is collected
Personal data may be collected when you:
- browse the website
- use the chat widget
- submit a contact or enquiry form
- click through to an external booking page
- interact with cookies or analytics technologies
4. How we use personal data
We may use personal data for the following purposes:
- to respond to enquiries
- to provide customer support
- to route users to an appropriate booking or contact process
- to improve website performance, content and usability
- to understand how visitors use the website
- to manage leads and communication workflows
- to maintain website security and integrity
This website does not take payment directly and does not itself form a treatment contract. If you choose to proceed to an external booking platform, that provider may collect and process further personal data under its own privacy policy.
5. Lawful bases for processing
Where UK GDPR applies, personal data may be processed on one or more of the following lawful bases:
- consent, where you voluntarily submit an enquiry or accept certain cookies
- legitimate interests, including operating, improving and securing the website, responding to enquiries, and managing lead-generation activity
- legal obligation, where processing is necessary to comply with applicable law
- pre-contract steps, where you ask to be contacted or directed in relation to a possible booking or treatment enquiry
7. Chat widget and lead tools
If you use the website chat widget, the information you provide may be stored and processed using website support, communications or CRM tools, including GoHighLevel / LeadConnector.
Chat should be used for general enquiries, support and non-sensitive information only. Please do not send medical records, financial details or other highly sensitive information through the chat unless you are clearly instructed to do so through a secure channel.
8. Sharing personal data
Personal data may be shared where reasonably necessary, including with:
- website hosting and technical service providers
- analytics providers such as Google Analytics
- CRM and communication platforms such as GoHighLevel / LeadConnector
- external booking providers, if you choose to proceed to booking
- professional advisers, regulators or authorities where required by law
9. International transfers
Some third-party providers used in connection with this website may process or store data outside the United Kingdom. Where this happens, reasonable steps should be taken to ensure that appropriate safeguards are in place in accordance with applicable data protection law.
10. Data retention
Personal data should not be kept for longer than reasonably necessary for the purposes for which it was collected.
Retention periods may vary depending on:
- the nature of the enquiry
- whether follow-up communication is needed
- legal, regulatory or record-keeping requirements
- the settings and retention policies of third-party systems used by the website
11. Your rights
Where UK GDPR applies, you may have the right to:
- request access to your personal data
- request correction of inaccurate personal data
- request deletion of personal data in certain circumstances
- object to certain types of processing
- request restriction of processing in certain circumstances
- request transfer of your data where applicable
- withdraw consent where processing relies on consent
- complain to the Information Commissioner’s Office (ICO) if you believe your data has been handled unlawfully
Because this draft does not currently display a direct privacy email address or postal address, requests should be made using the contact method made available on this website or via the relevant provider handling your enquiry or booking.
12. Third-party websites
This website may contain links to third-party websites, including external booking pages. Once you leave this website, this Privacy Policy no longer applies to those third-party websites. You should read their own privacy notices and terms before submitting personal data.
13. Children
This website is intended for general informational use and is not specifically directed at children. Personal data should not knowingly be collected from children through the website without appropriate supervision and lawful basis.
14. Security
Reasonable technical and organisational measures should be used to help protect personal data. However, no website or internet transmission can be guaranteed to be completely secure.
15. Changes to this policy
This Privacy Policy may be updated from time to time to reflect legal, operational or technical changes. The most current version should always be published on the website.